June 2021
Diversity, Equity, Inclusion, and Briljent
My intent when I turned away from a big job in "corporate America" the year I turned 40 and started Briljent was to create a company where everyone could have a voice.…
April 2021
OCM: Placing the Person Center-Stage
“Ch-ch-ch-ch-changes, turn and face the strange” -David Bowie Introduction to "OCM" You’ve heard that the only constant is change, but that doesn’t mean it’s easy, especially when implementing new solutions…
April 2021
“Guy with the Bowtie”: Briljent’s HIT Client Manager, Brian Wikle
“When you get all of us in a room, with our team’s HIT background, it’s hard to top that expertise.” -Brian Wikle HIT Client Services Manager: The Guy with a…
February 2021
The HIT Squad
Building Our HIT Service Offering around Service and Improving Lives “To me, it’s all about the culture.” -Callie Wachendorf, HIT Consultant Briljent offers a range of services to help in…
January 2021
Susan Clark is Appointed as Chair of the AHIMA Advocacy and Policy Council: An HIT Rockstar for the People
Introduction Briljent’s own Susan Clark, HIT consultant and all-around HIT rock star, was recently appointed as the incoming Chair of the AHIMA Advocacy and Policy Council. Our Briljent HIT team rallies around improving people’s lives through their work, and so, Susan’s leadership matches the…
October 2020
Impeccable Integrity | Doing the Right Thing when No One is Watching
"If you don't stick to your values when they are being tested, they're not values: they're hobbies." – Jon Stewart The great British writer, C. S. Lewis, said, "Integrity is doing…
October 2020
Closing the Achievement Gap
Evidence-Based 8-Step School Improvement Methodology to Meet the Needs of All Students Summary The COVID-19 pandemic threatens to widen the achievement gap. Briljent is providing training and technical assistance on the 8-Step School Improvement…
September 2020
Guiding Learning Teams in the Time of COVID
Summary. Learning leaders face unique challenges in today’s business environment. The need is greater to meet learners where they are, budgets are tighter, and emotions are high for learning teams adjusting to new workplace norms. Leaders need to find ways to…
July 2020
Non-Negotiable Items Celebrate Briljent Culture
To Whom Much is Given, Much is Required Serving others is a primary goal. It’s reflected in our personal lives and our business choices. It drives the types of projects…
March 2020
Learning Leaders | Briljent's NNIs
You live, you learn; you love, you learn; You cry, you learn; you lose, you learn; You bleed, you learn; you scream, you learn. -- Alanis Morissette, You Learn I…
March 2020
Deal With It | Briljent’s NNIs
Briljent Team Congratulations! We have made it to March! For those of us living in the Midwest and the North that is significant as we are quickly moving toward spring.…
January 2020
Never, Never, Never Give Up | Briljent's Never-Give-Up Attitude
When I think about Never Letting Donkeys In The Pool—a saying by which we memorize Briljent’s Non-Negotiable Items (NNIs)—my personal favorite, and the one I think exemplifies the culture of Briljent, is…
December 2019
Using Color Theory to Enhance Designs and Influence People
Color may portray meaning through natural association or collective symbolism. Think about your last visit to a hospital or nursery. What colors did you see throughout the room? More likely…
November 2019
Twitter Chat: Let's Talk About Social Determinants of Health Data
I am delighted to be hosting Healthcare IT TODAY's latest Twitter chat around social determinants of health data and where this intersects with government. Join me, @SusanHouckClark, on Twitter this Friday, November…
October 2019
How to Seamlessly Moderate a Webinar
For much of the twentieth century, the notion of simultaneously facilitating and engaging scores of remote clients from your own desk would have seemed an unfathomably alien concept. But in…
October 2019
Success Story: Remaining Agile in the Face of Change
Last fall, I was lucky enough to be assigned to work on a 6-week training project supporting training efforts for the Illinois Lottery. With this project, Briljent would be delivering…
September 2019
Briljent CEO, Kathy Carrier, Awarded the Paul Clarke Visionary Award
On September 23, 2019, the Community Foundation of Greater Fort Wayne awarded Kathy Carrier, Briljent CEO and founder of the Luminous Fund, with the Paul Clarke Visionary Award. The award…
September 2019
Matt Odum on the Importance of Giving Honest Feedback | HRD Advisory Group Podcast
Briljent president, Matt Odum, sits down with his HRD counterpart, Andrea Butcher, on the latest episode of her HRD Advisory Group podcast. During the lively and candid 17-minute discussion, Matt draws on an example from…
September 2019
Briljent Showcases the Luminous Fund at MESC 2019
The Briljent Team enjoyed another successful and productive MESC conference in Chicago this year, and this time we did something different: Briljent hosted its first MESC event in which we showcased Briljent’s…
May 2019
Changing Technologies Means Changing Minds
Rapid changes in technology are affecting all of us. Organizations, large and small, in every sector, want to make smarter, more informed decisions and achieve greater efficiency through improved technology.…
April 2019
6 Tips For Avoiding Phone and Email Scams
Scams and cons are as old as history itself (“I'll sell you a cave for just one mammoth skin if you act now!”). The variety of scams is ever growing and…
April 2019
The Importance of Web Accessibility
Web accessibility is the concept that everyone should be able to browse, navigate, and interact with the web. Do you agree with that statement? Here at Briljent, we strive to…
March 2019
6 Benefits of Integrating a Learning Management Solution
So you’ve spent several months planning for and developing your e-Learning training. What’s next? Think about how you can deploy your training to increase productivity and return on investment. Implementing…
March 2019
Success Story: Delivering Learning on Microsites
Learning can come in all shapes and sizes. The Challenge People all learn differently, and learning professionals need lots of options to deliver targeted and compelling online learning. As specialists…
March 2019
All I Needed To Know I Learned at Briljent
Okay, okay. Maybe that’s a stretch, but hear me out. I have been with Briljent for 10 years. Nowadays that is like an eternity! Briljent has been with me through…
February 2019
Finding a Balance
A frequent struggle I see for many people, including myself, is how we juggle everything life throws at us. Family, faith, work, friends, fun, etc. all dance around our heads…
February 2019
Our New VP of Client Services
Please join us in congratulating Nick Blake on his promotion to Vice President of Client Services. Nick had served as the Director of Client Services since joining Briljent over 4 years…
February 2019
How Briljent Got Its Start
“With an entrepreneurial dream and a whole lot of ‘never give up," Kathy Carrier started Briljent in 1998. Watch the following video—recorded for Briljent's 20th anniversary in 2018—in which Kathy…
October 2018
Attack of the Robocalls and How to Fight Back
You may have noticed a huge uptick in robocalls and phone scams lately. I receive upwards of 6 or 7 of these calls a day, and I know some people…
September 2018
Briljent at MESC: Is Your Training Approach Holding You Back? We're Here to Help
Every year, vendors and state agencies get a chance to come together at the Medicaid Enterprise Systems Conference (MESC) and exchange ideas on how we can improve Medicaid systems. It’s…
June 2018
Success Story: New Hire Time to Proficiency Reduced by 70%
The Challenge The onboarding of a new hire significantly impacts both the employer and the new employee. The employer’s investment in each new hire starts on day one. The time…
June 2018
How One Briljent Employee is Using Chalk Art to give Back to the Community
Here at Briljent we’ve made it a priority to give back whenever possible, and extend to others from what we’ve received. For us, that means taking the opportunity to use…
May 2018
Briljent, LLC Celebrates 20 Years Supporting Client Solutions with Verve
Company has delivered 3 million+ training hours to tens of thousands of learners. Indianapolis, May 14, 2018: Briljent is proud to announce its twentieth year as a leader in innovative…
April 2018
Success Story: Generational Shifts in the Workforce are Opportunities for Organizational Growth
The Challenge The multigenerational workforce presents many challenges to businesses of all types, including associations. As the baby boomers retire and millennials become the predominant generation in the workforce, organizations…
May 2017
How Narrations Can Make Your E-Learning Come to Life
E-learning, if done right, can be a fun, engaging, and interactive training method. E-learning narration, if done right, can add an extra layer of interest to keep the learner engaged.…
May 2017
How to Herd Cats: A Briljent Project Manager's Tale (or Should it be Tail?) about Project Management
If you don't know me, you're about to get a small taste of my world in this month's blog. I'm a Briljent Project Manager (PM). It's not a fancy title;…
May 2017
3 Steps to Decoding Acronyms in a New Work Setting
Many linguists insist that our brains are best equipped to learn a second language during our childhood years. Though there is some disagreement over both the extent of this “critical”…
May 2017
Working with Virtual Teams
Increasingly, I find myself managing geographically dispersed teams, and often not in Briljent offices. For example, for my current Illinois-based project, I have worked with staff based in Springfield; Briljent…