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Tag: OCM

Reflections from MESC 2025: Navigating Change, Technology, and Human-Centered Readiness

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The Medicaid Enterprise Systems Conference (MESC) has always been a gathering place for leaders shaping Medicaid’s future. In 2025, the focus of conversation centered on adapting, building trust, and keeping pace with the new pressures brought by HR 1 and rapid AI adoption. For Briljent, the week in Milwaukee was about listening to the challenges… Continue Reading Reflections from MESC 2025: Navigating Change, Technology, and Human-Centered Readiness

What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams

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What’s Changing Under the One Big Beautiful Bill Act As the One Big Beautiful Bill Act (OBBBA) transitions from legislation to implementation, agencies and vendors face a period of significant operational recalibration. While headlines focus on budgetary shifts, the real work begins at the intersection of policy and practice—where compliance, technology, and service delivery converge.… Continue Reading What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams

Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

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At Briljent, culture isn’t just a buzzword — it’s the way we show up for each other, for our clients, and for the communities we serve. Each year, we recognize one team member who embodies our values in everything they do. This year, we’re thrilled to celebrate Marlayna Sullivan as our Briljent Culture Award winner.… Continue Reading Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

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Stakeholder Management: The Key to Successful System Modernization Imagine embarking on a large-scale system modernization without properly managing stakeholder expectations. The result? Resistance, confusion, and even project failure. Stakeholder management is crucial in mitigating these risks by fostering a sense of ownership and commitment among stakeholders. In this post, we share some of the tactics… Continue Reading Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

Organizational Readiness: Preparing for Successful Change

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Introduction In our last post, we talked about Organizational Change Management (OCM) and its crucial role in system modernization. Today, we’re diving into one of OCM’s key components: Organizational Readiness. This is all about making sure your organization is ready to embrace change and achieve great results. Understanding Organizational Readiness Organizational readiness measures how prepared… Continue Reading Organizational Readiness: Preparing for Successful Change

From Confusion to Cohesion: How OCM Enhances System Modernization

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Introduction System modernization presents unique challenges for state agencies, staff, and stakeholders. Some of these challenges include siloed projects, competing strategies, and overwhelmed system users, often impacting the ability to deliver needed services to members and providers. These challenges underscore the necessity of a comprehensive Organizational Change Management (OCM) approach to support successful system modernization… Continue Reading From Confusion to Cohesion: How OCM Enhances System Modernization

OCM: Placing the Person Center-Stage

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“Ch-ch-ch-ch-changes, turn and face the strange” -David Bowie Introduction to “OCM” You’ve heard that the only constant is change, but that doesn’t mean it’s easy, especially when implementing new solutions for your workgroup or organization. Enter: Organizational Change Management. Organizational Change Management, or simply “OCM,” includes the processes, tools, and techniques to manage the people… Continue Reading OCM: Placing the Person Center-Stage