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Author: Adam Hayden

Integrated Training with a Unified Voice: The Next Step in Organizational Change Management

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“Consistency is the safeguard that prevents confusion, protects compliance, and reduces staff burnout.” Across health and human services, especially within Medicaid programs, the landscape is shifting rapidly. Eligibility systems, often modular and managed by multiple vendors, sit at the center of this change, shaping both staff experience and program member outcomes. With HR1 deadlines fast… Continue Reading Integrated Training with a Unified Voice: The Next Step in Organizational Change Management

Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

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National health and human services leaders gather annually at the IT Solutions Management for Human Services (ISM) Education Conference & Expo to reflect on progress and chart the course ahead. Produced by the American Public Human Services Association (APHSA) and hosted by its ISM affinity group, the event convenes state, county, and federal leaders alongside… Continue Reading Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

Reflections from MESC 2025: Navigating Change, Technology, and Human-Centered Readiness

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The Medicaid Enterprise Systems Conference (MESC) has always been a gathering place for leaders shaping Medicaid’s future. In 2025, the focus of conversation centered on adapting, building trust, and keeping pace with the new pressures brought by HR 1 and rapid AI adoption. For Briljent, the week in Milwaukee was about listening to the challenges… Continue Reading Reflections from MESC 2025: Navigating Change, Technology, and Human-Centered Readiness

What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams—Now Expanded and Updated

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What’s Changing Under the One Big Beautiful Bill Act Now Expanded: Latest Updates, Key Details, and Actionable Insights -October 3, 2025 What’s New (October 2025 Update) The OBBBA landscape is evolving rapidly. Since our original post, new federal guidance, APHSA analysis, and state implementation experiences have clarified timelines, exemptions, and compliance requirements. This expanded post… Continue Reading What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams—Now Expanded and Updated

Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

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At Briljent, culture isn’t just a buzzword — it’s the way we show up for each other, for our clients, and for the communities we serve. Each year, we recognize one team member who embodies our values in everything they do. This year, we’re thrilled to celebrate Marlayna Sullivan as our Briljent Culture Award winner.… Continue Reading Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

Welcoming Carenza Love to Briljent’s Health Strategy and Innovation Team

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We’re excited to welcome Carenza Love, MS, to Briljent as a Health Strategy and Innovation Consultant. Carenza brings more than 15 years of experience in healthcare information technology, including over a decade with the Centers for Medicare & Medicaid Services (CMS). Her work has spanned the full lifecycle of Medicaid Enterprise Systems (MES)—from planning and… Continue Reading Welcoming Carenza Love to Briljent’s Health Strategy and Innovation Team

Behind the Proposal: Lessons in Clarity, Strategy, and Empathy

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TL;DR The Bid & Proposal Conference (BPC), hosted annually by the Association of Proposal Management Professionals (APMP), brings together leaders in business development, capture, and proposal strategy. This year in Nashville, Briljent’s Chang Sanders, CF APMP, joined professionals from across the country to explore how the proposal field is evolving. From AI and evaluator-centered strategies… Continue Reading Behind the Proposal: Lessons in Clarity, Strategy, and Empathy

What We Learned at the 2025 State Health IT Connect Summit

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“States in conjunction with their vendor partners are embracing practical uses of AI more than I would have anticipated.” This insight from Sheila Kearney—shared during a debrief with our team—captures the spirit of this year’s Connect Summit. As Director of Health Strategy and Innovation, Sheila led our delegation through a packed agenda of sessions, panels,… Continue Reading What We Learned at the 2025 State Health IT Connect Summit

Navigating Change: The Art of Communication in System Modernization

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Introduction Hey there! Today, we’re diving into a crucial topic for anyone involved in system modernization: communication planning in Organizational Change Management (OCM). Whether you’re leading an agency, serving in an executive role at an organization, project managing a system implementation, or just someone interested in OCM for your development, this post is for you.… Continue Reading Navigating Change: The Art of Communication in System Modernization

Introducing the Health Strategy and Innovation Team: Partnering for the Future of Healthcare

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At Briljent, we know that successful healthcare transformation requires a deep understanding of both complex systems and the people those systems serve. That’s why we’re proud to introduce the evolution of our health IT consulting practice into the Health Strategy and Innovation Team, a broader, future-focused group designed to meet the changing needs of clients… Continue Reading Introducing the Health Strategy and Innovation Team: Partnering for the Future of Healthcare