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Tag: Organizational Change Management

Integrated Training with a Unified Voice: The Next Step in Organizational Change Management

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“Consistency is the safeguard that prevents confusion, protects compliance, and reduces staff burnout.” Across health and human services, especially within Medicaid programs, the landscape is shifting rapidly. Eligibility systems, often modular and managed by multiple vendors, sit at the center of this change, shaping both staff experience and program member outcomes. With HR1 deadlines fast… Continue Reading Integrated Training with a Unified Voice: The Next Step in Organizational Change Management

Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

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National health and human services leaders gather annually at the IT Solutions Management for Human Services (ISM) Education Conference & Expo to reflect on progress and chart the course ahead. Produced by the American Public Human Services Association (APHSA) and hosted by its ISM affinity group, the event convenes state, county, and federal leaders alongside… Continue Reading Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams—Now Expanded and Updated

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What’s Changing Under the One Big Beautiful Bill Act Now Expanded: Latest Updates, Key Details, and Actionable Insights -October 3, 2025 What’s New (October 2025 Update) The OBBBA landscape is evolving rapidly. Since our original post, new federal guidance, APHSA analysis, and state implementation experiences have clarified timelines, exemptions, and compliance requirements. This expanded post… Continue Reading What the One Big Beautiful Bill Means for State Agencies, Vendors, and Implementation Teams—Now Expanded and Updated

Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

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At Briljent, culture isn’t just a buzzword — it’s the way we show up for each other, for our clients, and for the communities we serve. Each year, we recognize one team member who embodies our values in everything they do. This year, we’re thrilled to celebrate Marlayna Sullivan as our Briljent Culture Award winner.… Continue Reading Meet Marlayna Sullivan: Briljent’s 2024 Culture Award Winner

Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

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Stakeholder Management: The Key to Successful System Modernization Imagine embarking on a large-scale system modernization without properly managing stakeholder expectations. The result? Resistance, confusion, and even project failure. Stakeholder management is crucial in mitigating these risks by fostering a sense of ownership and commitment among stakeholders. In this post, we share some of the tactics… Continue Reading Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

Organizational Readiness: Preparing for Successful Change

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Introduction In our last post, we talked about Organizational Change Management (OCM) and its crucial role in system modernization. Today, we’re diving into one of OCM’s key components: Organizational Readiness. This is all about making sure your organization is ready to embrace change and achieve great results. Understanding Organizational Readiness Organizational readiness measures how prepared… Continue Reading Organizational Readiness: Preparing for Successful Change

From Confusion to Cohesion: How OCM Enhances System Modernization

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Introduction System modernization presents unique challenges for state agencies, staff, and stakeholders. Some of these challenges include siloed projects, competing strategies, and overwhelmed system users, often impacting the ability to deliver needed services to members and providers. These challenges underscore the necessity of a comprehensive Organizational Change Management (OCM) approach to support successful system modernization… Continue Reading From Confusion to Cohesion: How OCM Enhances System Modernization

OCM: Placing the Person Center-Stage

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“Ch-ch-ch-ch-changes, turn and face the strange” -David Bowie Introduction to “OCM” You’ve heard that the only constant is change, but that doesn’t mean it’s easy, especially when implementing new solutions for your workgroup or organization. Enter: Organizational Change Management. Organizational Change Management, or simply “OCM,” includes the processes, tools, and techniques to manage the people… Continue Reading OCM: Placing the Person Center-Stage