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Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

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National health and human services leaders gather annually at the IT Solutions Management for Human Services (ISM) Education Conference & Expo to reflect on progress and chart the course ahead. Produced by the American Public Human Services Association (APHSA) and hosted by its ISM affinity group, the event convenes state, county, and federal leaders alongside… Continue Reading Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

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Stakeholder Management: The Key to Successful System Modernization Imagine embarking on a large-scale system modernization without properly managing stakeholder expectations. The result? Resistance, confusion, and even project failure. Stakeholder management is crucial in mitigating these risks by fostering a sense of ownership and commitment among stakeholders. In this post, we share some of the tactics… Continue Reading Mastering Stakeholder Management: Your Secret Weapon for System Modernization Success

Success Story: Remaining Agile in the Face of Change

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Last fall, I was lucky enough to be assigned to work on a 6-week training project supporting training efforts for the Illinois Lottery. With this project, Briljent would be delivering training on behalf of Intralot, our client, who implemented a change to their system and machines that all retailers would be using state-wide to sell Lottery… Continue Reading Success Story: Remaining Agile in the Face of Change