From Confusion to Cohesion: How OCM Enhances System Modernization
Introduction System modernization presents unique challenges for state agencies, staff, and stakeholders. Some of these challenges include siloed projects, competing strategies, and overwhelmed system users, often impacting the ability to deliver needed services to members and providers. These challenges underscore the necessity of a comprehensive Organizational Change Management (OCM) approach to support successful system modernization… Continue Reading From Confusion to Cohesion: How OCM Enhances System Modernization