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Tag: Training Integrator

When Eligibility Systems Learn Together: How Unified Modernization Builds Trust and Access

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When my Medicaid renewal came up, I was worried about losing coverage. But the process was smooth, and the staff seemed confident and helpful. It made all the difference. Across the country, Medicaid agencies are under pressure. States must balance the resumption of eligibility redeterminations, new CMS modernization mandates, and the urgent need to maintain… Continue Reading When Eligibility Systems Learn Together: How Unified Modernization Builds Trust and Access

Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

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National health and human services leaders gather annually at the IT Solutions Management for Human Services (ISM) Education Conference & Expo to reflect on progress and chart the course ahead. Produced by the American Public Human Services Association (APHSA) and hosted by its ISM affinity group, the event convenes state, county, and federal leaders alongside… Continue Reading Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

Insights from Medicaid’s First and Only Training Integrator

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Why a successful MES Implementation Requires a New Approach to Training  Systems are Only as Efficient as Users are Proficient  In 2010, the Affordable Care Act (ACA) ushered in a new era in the Medicaid Enterprise by targeting large, legacy Medicaid Management Information Systems (MMIS) and other systems they interface with, like Eligibility and Enrollment… Continue Reading Insights from Medicaid’s First and Only Training Integrator