Components
Needs Analysis and Consultation
Whether you are just beginning to think about training or have fully evolved learning and development teams and programs, we can help optimize learning in your organization. We thoroughly evaluate your current learning strategy, culture, and leadership priorities, analyze business activities and team structures, and review existing content and resources to maximize your investments. Collaborating with selected subject matter experts, our experts provide the right recommendations and guide your next steps.
Learning Strategy and Instructional Design
We leverage traditional and modern learning trends to create effective adult learning experiences. We offer governance, process, team structure, tools, quality assurance, and change control recommendations while designing engaging courses with modular content for multiple roles.
Content Development
We collaborate with subject matter experts to create high-quality courseware, utilizing technical writers, instructional designers, and media developers. Our methods include e-learning, web conferences, and performance support tools to ensure engagement and retention. We also emphasize informal and social learning to reinforce new skills and concepts.
Classroom and Online Delivery
We combine human interaction with learning technologies, offering recruitment, training, logistical support, and post-training coaching. We manage large engagements, track registration and performance, and support learning management systems to optimize your training needs.
Course Maintenance
We will help you manage updates and changes to your course content. A comprehensive management plan will ensure that future courseware is developed with maintenance efficiencies in mind, ensuring that content is always accurate and reflects the current state.
Training Management
Our training managers ensure the effective development, delivery, and management of training programs by identifying needs, developing comprehensive content, and executing tailored training approaches. Managers meticulously plan and oversee training coordination, including scheduling, logistics, tracking, and reporting, providing comprehensive reports to measure success and inform future improvements.
Measurement and Learning Evaluation
Organizations must ensure learning initiatives are efficient and impactful by tracking metrics and using data analytics to measure effectiveness. This process involves evaluating training programs against business goals and using feedback to improve future training.
The Approach
We follow a customized version of the tried-and-true ADDIE model to create training programs that are both effective and engaging. This model includes five key steps: Analysis, Design, Development, Implementation, and Evaluation. First, we analyze client needs and set training goals. Next, we plan out the details and materials during the Design phase. In the Development phase, we create the training content. Implementation is all about delivering the training and gathering feedback. The Evaluation phase helps us ensure continuous improvement by assessing how well the training worked.
The Application
Modular System Training/Training Integration
Transitioning to modular Medicaid Enterprise Systems (MES) requires a culture change for Medicaid agencies, vendors, and care providers. Effective training must relate to a user’s job role and daily activities. A Training Integrator curates system documentation and business processes from multiple vendors to create a comprehensive training plan that builds learner confidence and speaks with one unified voice.
Adding another “vendor” can sound daunting, but important efficiencies and time/cost savings come with a Training Integrator. By centralizing training and change management, a Training Integrator will:
- Eliminate waste by reducing content rework and training remediation
- Reduce overhead by supplementing the work of your in-house training team
- Eliminate non-productive hours from systems vendors who would otherwise be pulled from DDI tasks to organize training for all MES audiences
- Reduce the time and cost of managing fragmented and siloed training from multiple vendors
We partnered with a state Medicaid agency’s Project Management Office (PMO) to serve as Medicaid’s first-ever Training Integrator in their successful Medicaid modernization implementation. We led an integrated team of state professionals, system module vendors, and Briljent learning experts to deliver targeted training solutions for MES end users. Our efforts included analyzing learning needs, creating a comprehensive curriculum map, and ensuring quality and consistency in training materials. We provide effective training that meets job responsibilities by focusing on the learning audience rather than the system itself. Our Training Integration service comprised four main components:
- 1. Researching, gathering, and organizing diverse information sources from various vendors to create a job role-based training curriculum.
- 2. Conducting learner readiness assessments to gauge emotional readiness and integrating change management methodologies to build learner confidence.
- 3. Coordinating with technology vendors and the PMO to establish a training timeline that aligns with the system's go-live date.
- 4. Collaborating with the existing training team to extend their capacity or offload systems training to allow them to focus on routine training or onboarding activities.
These components ensure that learners are proficient in the system from day one.
