Components
Needs Analysis and Consultation
Whether you are just beginning to think about training or have mature learning and development teams and programs, we help optimize learning in your organization. We thoroughly evaluate your current learning strategy, culture, and leadership priorities, analyze business activities and team structures, and review existing content and resources to maximize your investments. Through targeted stakeholder engagement, we identify opportunities, gather diverse perspectives, and provide actionable recommendations that align with your mission, business goals, and learner needs.
Learning Strategy and Instructional Design
We leverage traditional and modern learning trends to create effective adult learning experiences. Briljent frequently develops comprehensive training plans that address learner needs, delivery strategies, and evaluation methods. We offer governance, process, team structure, tools, quality assurance, and change control recommendations while designing engaging courses with modular content for multiple roles.
Content Development
Our scenario-based learning techniques place learners in realistic situations, fostering problem-solving skills and practical application. We collaborate with stakeholders to create high-quality courseware, utilizing technical writers, instructional designers, and media developers. We deliver content through multiple modalities—e-learning, virtual instructor-led training, video, microlearning, blended learning, and more—to meet learners where they are. We also create accessible just-in-time resources such as quick reference guides and job aids to reinforce learning on the job, and support informal and social learning to reinforce new skills and concepts.
Classroom and Online Delivery
Briljent delivers instructor-led, virtual, and asynchronous training, combining human interaction with learning technologies. We offer facilitator recruitment and train-the-trainer preparation, supporting engagements of any size. Our team manages registration and performance tracking and supports both learning management systems (LMS) and learning experience platforms (LXP) to optimize your training needs.
Course Maintenance
Briljent’s Modified ADDIE model includes a dedicated Maintenance phase, reflecting our commitment to long-term partnership and continuous improvement. We help manage updates and changes to course content, even if we didn’t develop the original materials. Our team responds quickly to legislative changes and evolving requirements, ensuring content remains accurate and current.
Measurement and Learning Evaluation
Organizations must ensure learning initiatives are efficient and impactful by tracking metrics and using data analytics to measure effectiveness. We evaluate training programs against business goals and use feedback to improve future training.
The Approach
We follow a customized version of the tried-and-true ADDIE model to create training programs that are effective and engaging. In addition to the traditional five phases—analysis, Design, Development, Implementation, and Evaluation—Briljent incorporates a sixth critical component: maintenance. This ongoing phase reflects our commitment to long-term partnership and continuous improvement. We routinely partner with state agencies nationwide to review, evaluate, and update training materials in response to policy changes, updated regulations, shifts in service delivery, and evolving workforce needs.
The Application
Modular System Training/Training Integration
Transitioning to modular Medicaid Enterprise Systems (MES) requires a culture change for Medicaid agencies, vendors, and care providers. Effective training must relate to a user’s job role and daily activities. As a Training Integrator, Briljent curates system documentation and business processes from multiple vendors to create a comprehensive training plan that builds learner confidence and speaks with one unified voice.
Important efficiencies and time/cost savings come with a Training Integrator. By centralizing training and change management, a Training Integrator will:
- Eliminate waste by reducing content rework and training remediation.
- Reduce overhead by supplementing the work of your in-house training team.
- Eliminate non-productive hours from systems vendors who would otherwise be pulled from DDI tasks to organize training for all MES audiences.
- Reduce the time and cost of managing fragmented and siloed training from multiple vendors.
Briljent partnered with a state Medicaid agency’s Project Management Office (PMO) to serve as Medicaid’s first-ever Training Integrator in their successful Medicaid modernization implementation. We led an integrated team of state personnel, IT developers, six system module vendors, and Briljent learning experts to deliver targeted training solutions for MES end users. Our efforts included analyzing learning needs, creating a comprehensive curriculum map, and ensuring quality and consistency in training materials. We provided effective training that meets job responsibilities by focusing on the learning audience rather than the system itself.
Training Integration Service Components:
- Analyzing audiences and building individualized learning paths by researching, gathering, and organizing diverse information from various vendors to create a role-based curriculum and training plan.
- Conducting learner readiness assessments to gauge emotional readiness and integrating change management methodologies to build learner confidence.
- Facilitating statewide training through virtual instructor-led sessions, e-learning, videos, and on-the-job performance support tools, reinforced with a 16-week live pilot using real-world scenarios.
- Coordinating with technology vendors and the PMO to align the training timeline with system go-live and readiness milestones.
- Extending the state’s training capacity by managing complex systems training, allowing internal teams to focus on ongoing onboarding and other priority training.
Audience Scale:
Delivered training to 400+ state Medicaid agency staff, 1,000+ staff across other state agencies, MCO and ASO staff, vendor staff, and 3,000+ provider community users.
