Components
Organizational Readiness
We understand your organization’s unique vision, goals, and culture. Readiness is assessed through targeted activities—such as assessments, workshops, and interviews—to identify the scope of change, affected stakeholder groups, and potential risks. These insights inform strategies that build buy-in and minimize disruption, ensuring every solution is tailored to your context and change initiative.
Stakeholder Engagement and Management
People support what they help create. Briljent identifies and analyzes stakeholders, understanding their roles, influence, and concerns. We purposefully engage stakeholders to keep them informed, involved, and aligned throughout the project. Our team prepares sponsors and champions to serve as visible advocates and builds networks that support adoption at every level.
Communication Planning
Clear, consistent, and timely communication is essential for guiding people through change. Briljent develops multi-level communication plans using tools like communications matrices, audience-specific messaging, and intentional two-way feedback loops. This ensures adequate information flow, manages expectations, and amplifies stakeholder voices.
Integrated Training
Training is the bridge between awareness and ability. Briljent’s training solutions are role-based, grounded in decades of adult learning expertise, and tailored to the impacts identified in change assessments. Training aligns with project milestones and is delivered through multiple modalities—such as virtual instructor-led sessions, e-learning, videos, and job aids—equipping people with the skills and confidence to thrive in new environments.
Measuring Change
We track user adoption, communication effectiveness, and stakeholder engagement to identify where reinforcement is needed. After go-live, Briljent monitors adoption metrics, provides refresher training, and adjusts strategies to ensure change sticks and success endures.
The Approach
Briljent’s flexible, five-phase methodology adapts to each client and project. We begin with a thorough assessment to define the change and evaluate readiness. Synchronized plans for change management, communication, and training ensure alignment with project objectives. Execution is supported by robust communication strategies and targeted training, empowering people to succeed. Post-implementation, we monitor adoption, make data-driven adjustments, and reinforce change. Our integrated, people-focused process minimizes disruption, strengthens engagement, and delivers lasting impact.
The Application
Transforming A State Agency System
Organizational Change Management (OCM) was crucial in ensuring successful technology adoption in a state agency's system modernization project. By integrating stakeholder management, strategic communication, and comprehensive training, the agency could address familiar challenges such as siloed projects, competing strategies, and overwhelmed users. This holistic OCM approach facilitated smoother transitions, improved service delivery, and enhanced user experience, ultimately leading to a more cohesive and efficient system.
