Components
Candidate Discovery
We use a systematic process to identify qualified candidates, leveraging active and passive search techniques. Our recruiters tap into broad social networks and utilize contractual relationships with platforms like LinkedIn to source top talent.
Screening and Evaluation
Briljent employs industry-standard recruiting software to efficiently track, screen, and score candidates, saving clients time and ensuring better matches. Each candidate is evaluated through pre-screening questions and skills assessments, often reviewed by Subject Matter Experts (SMEs), to confirm technical and role-specific qualifications.
Behavioral and Scenario-Based Interviews
Our recruiting team conducts comprehensive interviews, including behavioral and scenario-based questions, to assess skills and cultural fit. This ensures candidates are prepared to succeed in your unique environment.
Reference and Background Checks
We complete thorough reference checks with at least two previous employers and conduct background screenings—including criminal history, credit, driving records, government registries, and substance abuse testing—tailored to client requirements.
Onboarding and Ongoing Support
Briljent provides seamless onboarding and remains engaged after placement, offering ongoing support to ensure successful integration and long-term performance. We become an extension of your organization, aligning our priorities with yours and adapting as your needs evolve.
The Approach
Briljent’s staffing philosophy goes beyond simply “filling a seat.” We start by listening—understanding your team and role- and defining success measures with you upfront. Our structured process (sourcing, screening, interviewing, onboarding) flexes to fit high-volume hires, specialty roles, or urgent coverage, always responding to shifting timelines and feedback. We scale and adjust support as your needs change, maintaining thorough vetting and engagement beyond placement. This approach helps clients avoid over-hiring or under-resourcing, reduces ramp-up time, and ensures stronger integration into your team.
The Application
Call Center Staffing
Briljent has successfully deployed and managed over 20 contact center engagements across six states, consistently delivering exceptional quality scores, retention, and responsiveness. During the COVID-19 pandemic, we rapidly assembled and supported a remote call center for a state unemployment insurance program, onboarding over 150 agents (100 in just 90 days) to handle complex systems and policies. Our training reduced new associate ramp-up time by 70%, and we maintained an average quality score of 93.72% with extremely low attrition. We supported recruitment, hiring, training, quality measurement, and ongoing management, adapting quickly to legislative changes and developing training materials, newsletters, and morale-boosting content.
Project Highlights:
- Answered over 5 million calls
- Onboarded 150+ agents, including 100 in 90 days
- Maintained an average quality score of 93.72%
- Achieved extremely low agent attrition
- Developed training and morale-boosting materials
- Adapted and re-trained agents through multiple rounds of legislative change
