October 2025

Integrated Training with a Unified Voice: The Next Step in Organizational Change Management

“Consistency is the safeguard that prevents confusion, protects compliance, and reduces staff burnout.” Across health and human services, especially within Medicaid programs, the landscape is shifting rapidly. Eligibility systems, often…

September 2025

Innovate, Elevate, Lead: Why Change Management Is the Missing Link in Human Services Modernization: A Look from ISM 2025

National health and human services leaders gather annually at the IT Solutions Management for Human Services (ISM) Education Conference & Expo to reflect on progress and chart the course ahead.…

August 2025

Reflections from MESC 2025: Navigating Change, Technology, and Human-Centered Readiness

The Medicaid Enterprise Systems Conference (MESC) has always been a gathering place for leaders shaping Medicaid's future. In 2025, the focus of conversation centered on adapting, building trust, and keeping…