Components
Organizational Readiness
We begin each project by assessing the organizational readiness for change and understanding client goals, culture, and key stakeholders. Our experienced team designs unique solutions using industry-standard frameworks and models tailored to ensure the success of each modernization effort.
Stakeholder Management
Stakeholder Management involves identifying key players, understanding their expectations, and developing strategies to engage them effectively. This proactive approach ensures stakeholders are aligned with project decisions, garnering support and anticipating any resistance or conflicts.
Communication Planning
A Communication Plan ensures stakeholders receive timely and relevant information, reducing uncertainty and managing expectations. Active feedback loops gather and analyze input from stakeholders and employees, aligning interests and mitigating risks for successful change implementation.
Integrated Training
Training is integral to OCM, building learner confidence through our decades of experience in adult learning. By offering cohesive and consistent training content, we ensure alignment with agency and project goals, as seen in our Organizational Readiness assessment.
Measuring Change
Measuring success and adoption is critical for sustainable change. Organizations can ensure effective project implementation and long-term success by defining key performance indicators and regularly monitoring progress. This includes tracking user adoption, communication effectiveness, training completion, and stakeholder engagement.
The Approach
Our custom OCM approach to sustainable change includes in-depth assessment, comprehensive plans, and strategic interventions. The outcomes from our strategic process include a robust stakeholder management plan and a comprehensive suite of tailored deliverables customized to the specific project needs to achieve client success. Our tactical interventions include multi-level communication planning and training rooted in our proven adult learning principles and methodologies.
The Application
Transforming A State Agency System
In a state agency's system modernization project, Organizational Change Management (OCM) played a crucial role in ensuring successful technology adoption. By integrating stakeholder management, strategic communication, and comprehensive training, the agency was able to address common challenges such as siloed projects, competing strategies, and overwhelmed users. This holistic OCM approach facilitated smoother transitions, improved service delivery, and enhanced user experience, ultimately leading to a more cohesive and efficient system.
Our OCM Guiding Principles
Customize Solutions: Each client is unique, and each project is nuanced, requiring a customized approach. We leverage a robust assessment strategy to design solutions tailored to honor the uniqueness of each client engagement.
Promote Collaboration: Create an environment encouraging stakeholders to work together toward shared goals.
Embrace Flexibility: Design agile frameworks, leverage lessons learned, quickly pivot, and adapt interventions for project success.
Design Scalable Interventions: Create tools that can be scaled to serve broader stakeholder populations to support consistent innovation and transformation.
Enable sustained adoption for organizational embeddedness: Provide effective plans and support to transfer knowledge and empower clients with enhanced change management capabilities for sustained adoption post-project completion.
