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    Call Center Quality Analysis

    Andrea Light Jul 20, 2011

    To meet the client’s budgetary requirements, the team conducted a pilot project that was narrower in scope than typical audit projects. The result was lower levels of data collection with less robust data, as well as reductions on the depth of analysis. However, our team used their expertise to execute a project that resulted in important insights, a preliminary overview of current service levels, and guidance for prioritizing improvement initiatives View More


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Case Studies

System Implementation Training , State of Indiana Disparity Study , Another Training Success Story , Indiana Department of Homeland Security (IDHS) , Call Center Quality Analysis , Indiana Department of Local Government Finance (DLGF) , Joint Land Use Study

Practice Areas

Training , Instructional Design , Survey Work , Contact Center Support , Public Outreach

Sector/Industry

State/Local Government , Commercial

Tags

Facilitation , Community Outreach , Homeland Security , Training Analysis , Call Center , Technical Writing , Survey Work , Web Development , Change Management , Website , Documentation , Disparity Study , Quality Analysis , Learning Management System , Medicare Advantage , Technical Research , eLearning , Analysis , Data Collection , State , Media Outreach , Public Meetings , Compliance , CMS , Instructional Design , Public Outreach , Training , 5 Star Quality Program , Training Plan , Systems Training , Project Management