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John Guingrich
V. P. of Government Solutions
260 247 9443 office
260 403 0933 cell
260 434 0991 fax

Charlie Hatten
Regional Director
Business Development
260 415 3182 cell
260 247 9448 office
260 247 9330 fax

Customer Satisfaction

Lisa Harris
Senior Project Manager
Business Development
260 247 9422 office
260 247 9303 fax


The SeaPort-e contract is an indefinite delivery, indefinite quantity (IDIQ) vehicle established to facilitate a Navy-wide electronic procurement process that leverages buying power, improves business intelligence, and reduces purchasing time. SeaPort-e has a three-year base period with possible extensions for seven additional years. Across the entire United States there are only 2,231 SeaPort-e contractors. The government anticipates procuring a maximum of $5.3 Billion in services per year using the SeaPort-e vehicle.

SeaPort-e supports all commands within the Naval Enterprise including the Naval Sea Systems Command, Naval Air Systems Command, Space and Naval Warfare Systems Command, Naval Supply Systems Command, Military Sealift Command, Naval Facilities Command, Strategic Systems Programs, the United States Marine Corps, as well as other Department of Defense agencies.

Briljent developed a team of highly skilled and experienced companies with a proven record of providing government customers efficient, effective, and cost-appropriate solutions. The U.S. Navy’s SeaPort-e Program selected Briljent’s team based on their long history and significant credentials successfully supporting government customers.

Task Orders

  • N00178-10-D-5928

Quality Assurance Program

Briljent’s expertise in Quality Assurance is the result of a comprehensive set of standard procedures developed, reviewed, honed, and tested over 12 years of organizational experience supporting numerous projects to support federal, state and industry leading corporate clients.
To ensure a consistent approach and delivery, Briljent uses a Project Management Office (PMO) concept as the foundation for our Plan, Do, Study, Act – Cycle of Quality Assurance (QA). These two process frameworks ensure that requirements meet expected quality levels and costs are controlled whether the task order (TO) is in a single region and is composed of only one discipline or when tasking requires multiple zones and disciplines. Figure 1.0 provides a high level overview of the Briljent QA Process.

PMO Process Framework
The PMO process provides the foundational structure with which Briljent successfully delivers on all Quality Assurance (QA) initiatives.  This disciplined approach provides a framework for using tools, team structure, and processes in a manner that is responsive to systematic improvement.

Phase 1: Project Initiation
  • Charter
  • Statement of Work
  • Scope
  • Risk

Phase 3: Project Execution and Control

  • Change Request
  • Risk Tracking/Mitigation
  • Status Reporting
  • Quality Management Metric Plan
Phase 2: Project Planning
  • Work Breakdown Structure (WBS)
  • Project Plan
  • Resource Management
  • Financial Management
  • Communication Plan

Phase 4: Project Close

  • Project Close Sign-Off
  • Post-Project Review
  • Customer Satisfaction Survey
  • Lessons Learned

  • Plan, Do, Study, ACT (PDSA) Cycle of Quality Assurance Framework
    Briljent’s QA method utilizes the PDSA Cycle to logically manage QA initiatives in a repetitive process.  This disciplined approach provides a framework for using tools, team structure, and processes in a manner that is responsive to systematic improvement.

    The key phases of our QA approach are:

    Plan: QA Measures. In the initial phases of a project, Briljent will develop, in coordination with our clients’ staff a quality management plan tailored to the scope of work. We will examine the scope of work and define end-to-end performance measures and goals.

    • Define Focus Point of Quality
    • Define Scope
    • Define Quality Objective
    • Identify Risks
    • Define Goals
    • Define Acceptable Levels of Quality
    • Create Quality Assurance Project Plan

    Do: QA Checks. The Briljent team, including subcontractors, vendors, and consultants, execute the Quality Assurance Project Plan. As deliverables are produced and milestones met, the Briljent staff documents them as defined by the PMO standard operating procedures. During tasks, support staff cross-check one another’s work on tasks needing absolute accuracy, and the supervisors quality check all deliverables before submission.


    • Execute  Quality Assurance Project Plan
    • Monitor Performance Against Acceptable Levels of Quality
    • Collect Data
    • Monitor Client Feedback
    • Document issues

    Study: QA Feedback. After performance on the task is complete, Briljent utilizes a variety of tools to quantify each area of the project. Data points are filled into the Quality Assurance Plan and compared to the Acceptable Quality Levels or objectives. Surveys are conducted and tallied. The goal is to identify areas of success and failure.


    • Analyze Data
    • Identify Deltas Between Actual Performance and Defined Goals, Acceptable Levels of Quality

    Act: QA Enhancement. Briljent’s emphasis on feedback and evaluation has led to an accumulation of lessons learned and shared across the organization. It has fostered the development of an organization that is constantly reinventing itself to better serve its customers. The key to process improvement is the integration of lessons learned back into everyday performance.

    This phase is the closing of the feedback loop, where conclusions feed into future planning phases.


    • Document Lessons Learned
    • Document Changes
    • Incorporate Changes into the Quality Assurance Plan

    Team Members